TimHenley

Returns & Exchanges

Our Return Policy

We want you and your pet to be completely happy with your purchase. If for any reason you're not satisfied, we offer hassle-free returns within 30 days of delivery.

30-Day Money Back Guarantee

  • Items must be unworn, unwashed, and in original condition
  • Original tags must be attached
  • Free returns on all orders
  • Refunds processed within 5-10 business days

How to Return

  1. Contact Us: Email us at contactdesk@timhenley.net with your order number and reason for return.
  2. Get Return Label: We'll send you a prepaid return label via email.
  3. Pack Your Items: Place the items in their original packaging or a secure box.
  4. Ship It Back: Attach the return label and drop off at any authorized shipping location.

Exchanges

Need a different size? No problem! Follow the return process above and place a new order for the correct size. This ensures you get your new item quickly while we process your return.